Well Monday morning saw me back at my desk after a fortnights holiday sporting a tan, feeling refreshed and ready for action. Good job really as there was no time for a gentle easing back – there was lots happening and much to be excited about. Before I enlighten you however, I must say thank you to my partner Simon Catterall who wrote this blog for me while I was away. Lots of people have told me how much you enjoyed his posts – could be getting a complex but don’t really have time for such indulgences and I am very grateful to Simon for stepping in so eloquently.
Anyway back to Monday morning and our first task of the week which was our bi-annual quality audit for our ISO9001 accreditation. Whilst any form of audit always makes a few people jumpy I have always found the process very fair and a useful management tool to see how someone independent assesses the impact of business initiatives and the review mechanisms employed by the firm. I was delighted to hear that we had passed once again with no major or minor non-conformities and was interested to discuss with our auditor the changes being made to the ISO9001 standard and the reasons for these. These standards, like our practice, are continually evolving and it was a good opportunity to review changes made and upcoming plans. I am very grateful to our compliance manager Adrienne Patterson for her hard work in ensuring the audit process ran smoothly.
This week also saw four new lawyers join the Jacksons teams. Ruth Beeton joined us as the new head of residential conveyancing in Newcastle. Ruth brings with her a wealth of experience in managing conveyancing teams and is particularly passionate about client care which is music to my ears. We are all looking forward to working with Ruth as she takes the reins. We have also welcomed Louise White and Charlotte Alexander to our company and commercial teams. Louise brings with her excellent knowledge and experience from her time at a large commercial practice in Leeds and Charlotte has been working in-house providing legal support on contracts and commercial agreements and this will give her an excellent perspective of a client’s needs and requirements. Last, but not least, Ann Owens has joined the fold in our matrimonial team in Newcastle. Ann brings many years local and legal knowledge to this rapidly expanding team and we know will be an asset to us. We wish them all every success and hope they are very happy as part of our family.
If all of this excitement wasn’t enough for one week we have also seen the launch of two new initiatives; the first being the inaugural meeting of our breakfast club in The Secret Tower in Newcastle. I am delighted to report that a full house, not only found The Secret Tower but then, were amazed as we were at this hidden gem and marvelled at the views on a sunny Thursday morning over a delicious breakfast. We can’t wait until next month’s meeting on 3rd November to be sponsored by our friends at Tilney Best Invest. Book early to avoid disappointment, numbers are limited – see website for further details.
Finally, you may well have seen the press releases about our second initiative our association with TLW Solicitors in Newcastle. This association is unique, not because we have partnered with another professional body to prove enhanced services for our clients but because we are doing this with another firm of solicitors. TLW is a specialist firm whose client care credentials match our own but whose areas of expertise are complementary to our own. We have therefore joined with TLW to ensure that we can offer specialist services for all of our clients which meet their needs in the best way possible and that where we do not have the specialism to deliver such services we have an association with a firm we can refer them to. We hope that this association will be to the mutual benefit of both firms and will show that even solicitors firms can be enlightened enough to work together when it is in the best interests of their clients!
Looking back -not bad for week one after holidays but just writing about it all is exhausting. l had better book another holiday…………..