Jacksons Law Firm has taken client care to the next level by encouraging its entire staff, from apprentices to the senior management team, through a qualification in customer service.
Commercial Property Partner, Erica Turner co-ordinated the staff training, and worked closely with County Durham based Learning Curve Group, who provided the accredited customer service programme and supported all the staff at Jacksons to enable them to complete the course.
Jacksons views client care as key to the success of the firm, and recognises the importance of how each member of staff looks after its clients from answering the telephone, to dealing with confidential information, to taking a client through a complex transaction.
Erica Turner said, “This was a great opportunity for all of our staff to develop their listening, communication and problem solving skills and to receive a recognised accreditation in an area which is key to the business. Jacksons is a service business, therefore the service we provide to our clients is paramount. We want to focus on client relationships and continue to provide excellent client care and we saw this as a great way to enhance the service we offer to clients.
Erica continued, “Client care has always been at the forefront of Jacksons’ core values and now we have completed the course, each member of staff has the confidence to offer a first class service to our ever increasing wide range of clients, who each have their own individual needs”.
Janeen Nevison from Learning Curve Group said, “The staff at Jacksons are a great team to work with and were keen to get on with the course. We work with a lot of companies in the North East and we usually get the same positive reaction from staff when we go in to meet them. I’m delighted that all staff at Jacksons passed the course, which is testament to their commitment to client care”.
Jacksons Law firm is one of the North East’s longest established law firms and has been practising in the Tees Valley for over 140 years. Operating from its head office in Stockton on Tees, an office in Newcastle upon Tyne and office space in Sunderland, it is well placed to assist clients across the region on a wide range of business and personal legal advice.
Jacksons Law Firm were shortlisted in five categories at The Northern Law Awards 2018; Team of the Year, Commercial Property, Team of the Year, Litigation, Team of the Year, Employment, Trainee of the Year and Law Practice Management. Its commercial property department was awarded Property Law Firm of the Year at Insider Media North East Property Awards 2018.